AutoPilot
After discussing the technological requirements of small and medium firms with their owners and management teams, there were more than a few recurring themes. Executives have shared with us statements such as "it just has to work" and other things like "If I could just get this off my plate, I could... fill in the blank".
The AutoPilot service was conceived with our company's mission statement in mind, to help our clients employ purposeful technology solutions with less hassle. Many of our clients know in their heart that they need technology to ensure the long-term success of their growing enterprise. They also know that they can't afford costly downtime, and more, they'd rather know that technology's there but not be bogged down in the minutia associated with supporting required equipment and users. Furthermore, they need to know that what they have is fully supported and fits somewhere into a long-term plan that is consistent with the needs of the business.
During our discussions we also learned something else about our clients, they hate surprises; there's nothing worse, especially a big bill from their technology partner for servicing systems that should have never gone down in the first place. With AutoPilot, our first aim is to eliminate surprises. Since surprises take many shapes and form we stand prepared to eliminate surprises in your IT budget but also the surprise of a major systems failure right when it's time to submit payroll.
We do this by applying a comprehensive program that includes: 24x7 remote monitoring, regularly scheduled system preventative maintenance, guaranteed response-time reactive support, and our strategic IT management service we call Business-Technology Leadership. Best of all, we offer this service to our clients for a fixed monthly fee, so there are no surprises and no hassles.